Fix a name or email on your order

Made a typo, or need your tickets at a different email? Open your tickets (from the link in your ticket email, or from My tickets), choose Fix a mistake, and update the name on the ticket or the contact email. You can do this any time up until the event.

Changing the email

When you change the contact email, we re-send your tickets to the new address. The QR codes do not change and nothing is cancelled, so any tickets you already saved still work. The name you set is what appears on the door list when staff check you in.

Something bigger?

To transfer a ticket to someone else or resell it, see Transfer or resell a ticket. To cancel and get money back, see Request a refund.